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BEHIND THE SCENES
S ince its inception, the resort has set the highest Las Ventanas al Paraíso even has a Department of Romance
standards of excellence in Los Cabos. Explained Vidal, that works to create special romantic moments for guests, from
“In early years guests would say, ‘Oh I wish my home marriage proposals to anniversaries and more. The staff ’s sole
butler could work with you here,’ so Las Ventanas focus is to provide personalized and meaningful moments such
responded by creating its own Butler Academy, ensuring exacting as private candlelit dinners seaside with a guitarist playing in the
standards unparalleled by any other based on kindness of service, background. Creating memories to last a lifetime is extremely
creativity of service and the range of service. important for the resort.
“The sense of people is the third branch of the Las Ventanas DNA,” This level of commitment from staff, states Vidal, makes every
explains Vidal. At Las Ventanas this begins from the top down. Ty guest’s request a reality. He also revealed to Ocean Blue that most
Warner wants to look after people in the best way possible, and service is orchestrated in the hidden inner passageways built into
his philosophy is to fulfill the needs and wishes of his staff and the resort so that service is not only impeccable, it is also invisible.
guests. “The answer is always yes,” Vidal explains. This is done on As Vidal explains, the success of Las Ventanas is attributed to its
many levels. For example, butlers never work alone; in fact there sense of place, sense of taste and a sense of family and hospitality.
is at any given time there is a staff of over five hundred men and
women attending less than half that number of guests.
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